Shipping & Returns

We accept payment by all Major Credit/Debit cards plus Paypal, cash, cheque, Bank Draft or Postal Orders. We are Pay Pal verified account holders. We do not make any surcharge for Paypal payment.

For Payment by Personal/Business Cheque please allow 7 days for the cheque to clear. Items cannot be dispatched before the cheque is cleared.

Please make all cheques, Bank Drafts and Postal Orders payable to Jorily. NOT Jo Rily or J. Orily

PLEASE NOTE: Surface mail shipping to USA and Canada can take up to approx. 8 weeks and to Australia and New Zealand up to Approx. 12 weeks. Any customer opting for this shipping method should be aware of this.

Refunds/Returns

All items are inspected before packaging and dispatch. All returns have to be by prior agreement and NO returns will be accepted after 7 working days of receipt. Only in the unlikely event that the item proves to be faulty after being returned and inspected and at our discretion will a replacement be offered if available or a refund be given. If the item is returned as simply unwanted, this must be returned at the customers expense and the item must be in it's original packaging and only the purchase price of the item will be refunded, we do not refund postage on unwanted returned items.

Sometimes it is necessary to send items of a different make if we do not have a certain make in stock, but the item sent will always be of similar quality. We cannot always inform you of this before your order is dispatched.

RETURNS POLICY FOR SKODA PARTS

IN THE UNLIKELY EVENT THAT A PART IS FAULTY, YOU MUST CONTACT US WITHIN 5 DAYS OF RECEIPT OF THE PART. IF YOU HAVE ORDERED THE WRONG PART YOU CAN RETURN IT AT YOUR OWN COST, BUT THE PART MUST NOT HAVE BEEN FITTED AND MUST BE IN ITS ORIGINAL PACKAGING AND AS IT WAS SENT TO YOU. PLEASE NOTE THERE IS ALSO A 20% RE-STOCKING CHARGE FOR RETURNED PARTS THAT HAVE BEEN INCORRECTLY ORDERED BY YOURSELF. GUARANTEE ON PARTS VARIES, BUT TO BE ELIGIBLE YOU MUST PROVIDE PROOF OF WHEN THE PART WAS FITTED AND THAT IT WAS FITTED BY A COMPETENT PERSON (I.E A QUALIFIED TECHNICIAN)


SORRY BUT SPECIALLY ORDERED ITEMS CANNOT BE RETURNED.

PLEASE NOTE: WE ARE UNABLE TO COMPENSATE FOR LABOUR CHARGES ON FAULTY PARTS. Claims are limited to the value of the parts at the time of purchase.

ITEMS RECEIVED THAT YOU SUSPECT MAY HAVE BEEN DAMAGED IN THE POST CAN BE CLAIMED FOR BY YOURSELF VIA ROYAL MAIL BY FILLING IN A CLAIM FORM WHICH YOU CAN OBTAIN FROM YOUR LOCAL POST OFFICE. PLEASE REMEMBER TO INCLUDE A COPY OF YOUR INVOICE WITH YOUR CLAIM AND DON'T FORGET TO HANG ON TO THE DAMAGED ITEM JUST IN CASE ROYAL MAIL ASK TO SEE IT.

ALL ITEMS ARE INSPECTED BEFORE THEY LEAVE US FOR QUALITY AND DAMAGE.

PLEASE DON'T ASK FOR PARCELS LEAVING IN PORCHES OR BEHIND DUSTBINS OR THROWING OVER FENCES, WE WON'T DO IT. IF THE ITEM WON'T FIT THROUGH THE LETTER BOX IT WILL BE RETURNED TO YOUR LOCAL ROYAL MAIL SORTING OFFICE AND THE POSTMAN WILL LEAVE A CARD, OR IF IT IS A COURIER DELIVERY (I.E DHL) AND NO ONE IS HOME THE DELIVERY WILL BE RETURNED TO THE DEPOT AND THE COURIER WILL LEAVE A CARD

BY BUYING PARTS FROM US YOU AGREE TO THE TERMS AND CONDITIONS ABOVE.
OCCASIONALLY THERE ARE ERRORS IN OUR STOCK AND WE MAY NOT BE ABLE TO FULFILL YOUR ORDER WITHIN THE NORMAL TIME SCALE, WE WILL OF COURSE INFORM YOU OF ANY DELAYS. SOME LARGER ITEMS PARTICULARLY TUNING PARTS SUCH AS EXHAUSTS AND SPRINGS MAY TAKE 10-15 WORKING DAYS FOR DELIVERY. SOME ITEMS MAY ALSO BE SENT FROM OUR WAREHOUSE IN THE CZECH REPUBLIC AND MAY TAKE 3-5 WORKING DAYS TO ARRIVE ONCE DISPATCHED. ORDERING MODEL CARS: WHEN ORDERING MODEL CARS EITHER VV MODEL BRAND OR ABREX PLEASE BE AWARE THAT THERE IS A WAITING TIME OF APPROX 10-15 WORKING DAYS. THERE MAY ALSO BE TIMES WHEN CERTAIN COLOUR AND CERTAIN MODELS ARE OUT OF STOCK WITH THE SUPPLIER SO A ALTERNATIVE WILL BE OFFERED OR A REFUND GIVEN. NORMAL DISPATCH METHODS ARE VIA ROYAL MAIL FOR SMALL ITEM AND DHL ARE SIMILAR COURIER FOR LARGER ITEMS (UK) AND ALL ITEMS ARE NORMALLY DISPATCHED WITHIN 2-3 WORKING DAYS UNLESS WE NOTIFY YOU OTHERWISE.